Last February, my husband got me an Oliso Iron for my anniversary. It was an awesome gift. (if your not a quilter, you wouldn’t understand the importance of an iron) I don’t iron clothes, but I use an iron nearly every day when I quilt. He bought the iron after I burnt my arm badly on a traditional iron when it was standing up.
If you don’t know about the Oliso Iron, it sits down, but has little stands that pop up when you are done using them. Here is a video if you want to see it:
Well, at the beginning of the month, my iron just died. It made a yucky burnt smell and then the next morning it just wouldn’t heat up. I wrote the company to see what I could do (I had noticed on their site that they have a 1-year warranty). They wrote back stating that if I sent the iron back, with the receipt, and an explanation, they would replace the iron. WOW! I was impressed.
Then I got to thinking, I never keep receipts. Not unless we have bought the extended warranty on it. I groaned. Then I happend to think that it was probably bought on a specific credit card. Called the company and nope… it wasn’t bought on the card. Then I went through old bank records and called the bank to get the information to call the store to see if they could print a duplicate receipt. Long story short, they were able to email me a electronic version of the receipt.
I wrote the customer service person back to ask if they would accept that form because that was all I could get. He wrote back this morning and told me that not only would that be acceptable, I don’t have to mail in the old iron in. He was sorry, but the model that I had wasn’t in stock (the Teflon coated iron), but he would mail me stainless steel iron instead. I got a shipping notice that it will be here on the 29th!
I am not at all upset about the different iron – it was the one that I had wanted in the first place, but the exchange didn’t carry that version. I can’t wait to get it because I keep scorching my iron table with a regular iron because I forget to stand it upright.